Hi blance

Hi Blance was birthed with a Simple goal:

To Make Medical help nearer to everyone in distress

OUR HISTORY

Hi Blance is an Online Ambulance Service founded in December, 2020 and operated by Hiblance Medical Consulting Services; a Nigerian Registered Business (Rc: BN 3269283) with it's primary objectives in providing Ambulance Service, Medical Travels, Sales and Purchase of Medical Emergency Equipment and General Contracting.

Hi Blance is an Online Emergency Medical Services that lets you book an Ambulance Online, find Medical Centers closest to you, Purchase Emergency Medical Equipment Online as well as helping you make smart choices when seeking Medical Attention locally or Internationally.

WHAT WE DO

Hi Blance is set out on a mission to change the Traditional way by which people access and seek Emergency Medical Attention in Nigeria and across the globe.

Our technology platforms were built to serve as an intermediary between our users and operators of Ambulance Services nearest to them at the time of need and distress.

We understand that every user has a unique need, for this reason, though we have numerous customers, we treat each user as one-in-a-million user; delivering tailor-made service unique to each user; Serving Nigeria and Africa, one satisfied user at a time.

We have set a standard of offering hygienic Ambulances which are in their top performance, putting effective cost control measures to ensure prices are competitive, and partnering with many Ambulance Companies as possible to ensure that wherever our users are, they can always find Medical Assistance on time.

We believe that with Hi Blance, Medical Help is always near.

WHY WE DO WHAT WE DO

Hi Blance was born on the aftermath of the COVID-19 Global Pandemic in the year 2020.

During the lock-down in the year 2020, almost all the cities across the world were on lock-down as movement was totally restricted.

This situation led to high death rates as a lot of people where unable to access places of Medical Attention due to difficulties cause by the Pandemic.

Considering that Nigeria, unlike many developed countries in the world lacks a proper National Paramedic Service, Hi Blance was born to fill up the gap while ensuring more lives are saved daily.

WHERE WE WORK

Where are currently available in the following cities, but hope to expand as the need call for it.
- Abuja
- Dubai
- Enugu
- Kaduna
- Kigali
- Lagos
- Owerri
- Port-Harcourt

However, should there be need in non-listed cities, we would try our possible best in creating an auxiliary service, however, this may take longer than usual.

WHO WE WORK WITH

We are creating Partnerships with Private Ambulances Service Providers as well as Government Agencies (e.g. National and State Emergency Management Agencies).

We also are working closely with several Hospitals across Nigeria to ensure adequate preparation of their Medical Team when expecting any of our users.

OUR TEAM

Our employees are the very heart of our business, and are among the most highly skilled and experienced in the industry.

Our Dedicated Leadership Team provides over 200 years of experience combined.

A JOURNEY TO SAFETY BEGINS WITH US

Rendering Safe, Swift and Smart Services for Nigerians and Africa.

SAVING LIVES
To save lives, reduce suffering and enhance quality of life, through the provision of accessible and responsive access to required Medical Services.

EFFECTIVE ENGAGEMENT.
To be a Global Leader in Smart Medical Emergency Services.

ENABLING STATEMENT
- Respect for People
- Search for Excellence
- Integrity

STRATEGIC THEMES AND OBJECTIVES
OUR USERS             : At the centre of everything we do.
OUR PEOPLE           : Our most important Asset.
OUR PARTNERS      : Working together for a better care.
OUR ENABLERS      : A sustainable future for our business.

FREQUENTLY ASKED QUESTIONS

When you Book, Call, Live Chat, whatsapp or email us, you will immediately be put through to a highly trained emergency medical dispatch support officer (EMDSO) at Hi Blance. The EMDSO will ask you some basic questions, such as your address, phone number and information on the medical emergency.

Our EMDSOs are highly skilled in the provision of first aid advice and will be able to talk you through some simple first aid actions you can take to help the patient while an ambulance is on its way.

How long will it take for an ambulance to arrive when I request ?

This depends on a range of factors. All cases are prioritized on the seriousness of the patient’s condition and availability of Ambulances.

We obviously want to get to the most critically ill patients first.

An Emergency Ambulance will be equipped to provide advance life support to the patient who is in critical situation and demanding medical assistance at the earliest.

On the other hand, the Non-Emergency Ambulance will be equipped to serve the people who are in stable health condition but unable to travel in regular vehicles for various reasons.

The medical transportation service providers ensure a qualified medical team is aboard based on the medical condition of the person. The professionally trained individual or team provides the required medical support and care to the person during the journey.

The convenience of travel and safety of the patient is our priority. The ambulance will have limited space after fixing the required medical equipment. Considering the patient privacy and other medical staff on board, limited number of escorts are allowed to travel along with the patient.

Ambulance fees are not general as they are determined for each Transport Booking.

Considerations to set the pricing are:
- Type of Ambulance required.
- Condition of Patient and
- Distance, Etc

Please note that pricing may vary because each Ambulance Company.

However, we would always mediate on behalf of our users to achieve a competitive and fair price.

Yes, you will be charged if you are book an ambulance but change your mind on Travel.

You may forfeit your Booking Deposit.

However, consideration are given depending on each situation.

It takes just 4 simple steps to Book an Ambulance.

1. ENQUIRY
Submit an enquiry online and wait for our Support team to give you a feedback.

2 . BOOKING
Finalize booking and make due payments on agreed Service Charges.

3. PICK UP
Pick-up of the Patient and attachment of relevant Medical and Security Personnel.

4. TRANSPORT
Ambulance conveys Patient to desired location in any City across Nigeria.


PLEASE NOTE THAT AFTER YOUR BOOKING HAS BEEN CONFIRMED YOU ARE REQUIRED TO MAKE A DEPOSIT (USUALLY 10% OF TOTAL FEES).

IF YOU CANCEL YOUR BOOKING 24 HRS TO THE DEPARTURE TIME, YOU WILL BE DULY REFUNDED.

HOWEVER, IF YOU FAIL TO CANCEL BOOKING, YOU WILL NOT BE REFUNDED.

THE REMAINDER OF FEES WILL BE PAID UPON ARRIVAL OF AN AMBULANCE PRIOR TO DEPARTURE.

PLEASE NOTE: NO PAYMENT, NO DEPARTURE

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